Shipping policy

Thank you for visiting tutkeys.com and placing your order!
Please read our shipping policy carefully to understand how we process and deliver your order.

Order Processing Time
All orders are processed and shipped within 2–3 business days (excluding weekends and public holidays). Processing times may be extended during peak periods. In the event of significant delays, we will notify you via email at tut@tutkeys.com.

Shipping Fees
The actual shipping cost will be as displayed on the checkout page. Our system automatically calculates the final shipping fee based on your delivery address, selected shipping method, and the weight/volume of your items. If you have any questions, please feel free to contact our customer service team!

Shipping Origin
Orders are shipped from Guangdong, China.

Order Tracking
Once your order has been shipped, we will promptly update the tracking number on your order details page, where you can monitor the delivery status at any time. If you have any questions about your order, please contact our online support and provide your email address, or email us directly at tut@tutkeys.com.

Supported Countries
We ship to most countries and regions worldwide, with the exception of certain Middle Eastern countries, Antarctica, and a few other restricted areas.

International Shipping
We offer international shipping services. Shipping costs and delivery times vary depending on the destination. Please note that international orders may be subject to import duties, taxes, and other fees, which are the responsibility of the recipient.

Estimated Delivery Times

1、Shipping Time to Asia (Estimated)
Singapore/Malaysia/South Korea/Japan：3-10business days

2、Shipping Time to Europe (Estimated)
Germany/France/Finland/Italy/Poland/Spain：6-10business days

3、Shipping Time to North America (Estimated)
United States/Canada: 7-15business days

4、Shipping Time to South America (Estimated)
Colombia/Peru：10-20business days

5、Shipping Time to Africa (Estimated)
Nigeria/Ghana/Kenya：15-17business days

6、Shipping Time to Oceania (Estimated)
Australia：7-15business days

Please allow for possible delays due to customs clearance, weather conditions, or carrier disruptions.

Shipping Delays
While we strive to ensure timely delivery, unforeseen delays may occur. We are not responsible for delays caused by carriers, natural disasters, customs inspections, or other circumstances beyond our control.

Damaged or Missing Items
If you receive a damaged or incomplete order, please contact our online support team within 7 days of delivery and provide your email address, or email us directly at tut@tutkeys.com. We will assess the situation and offer a replacement or refund as appropriate.

Return Policy
For returns, please refer to our Return Policy page for full details.