Return policy

Cancellation

We accept cancellations within 24 H of the completion of your order and you will receive a full refund.

If you cancel your order after 24H of submitting your order. You will receive a refund of 80% of the order value.

We cannot cancel an order if the product has already been shipped.

Returns

Dye-sublimation keycaps are handcrafted and not standardized industrial products,minor handmade marks may be present on individual keycaps.

Please inspect your product promptly upon receipt,do not skip this step before installation,returns or exchanges are not accepted once keycaps have been installed.

If you request a return,please submit your return request within 14 days of receiving the item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs 20$(this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund,if you are approved, then your refund will be processed, and a credit will

automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again,then contact your credit card company, it may take some time before your refund is officially posted,next contact your bank,there is often some processing

time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at .Please contact our Customer service at to get the return address.